Fells Code Privacy Policy

Last Updated: January 2025

At Fells Code, LLC (“Fells Code,” “we,” “us,” or “our”), we are committed to protecting your privacy and treating your data with integrity. This Privacy Policy describes how information is collected, used, and safeguarded across all Fells Code products, services, applications, and websites, including but not limited to Seamless Auth, Seamless Admin Dashboard, Seamless Review Board, Seamless Glance, Seamless CLI, and our consulting offerings (collectively, the “Services”).

1. Information We Collect

We only collect information necessary to deliver and improve our Services. The information may include:

  • Account Information: such as name, email address, company name, or billing details.
  • Authentication Data: keys, public key credentials, device identifiers, or signing information used strictly for authentication workflows.
  • Usage Information: logs, request metadata, performance metrics, and other data needed to operate and secure the platform.
  • Support Communications: messages you send to us for help or inquiry.

We do not collect unnecessary personal information, and we never sell or repurpose your data for marketing.

2. How We Use Collected Information

We process information only for the following purposes:

  • To provide, maintain, and improve our Services.
  • To secure user accounts and authenticate requests.
  • To analyze performance and ensure system reliability.
  • To provide customer support or respond to inquiries.
  • To comply with legal and regulatory requirements.

We do not use your information for advertising, external profiling, or any unrelated secondary purpose.

3. Data Sharing and Third-Party Services

We may use trusted third-party providers to support the operation of our Services—for example, Amazon Web Services (AWS) for hosting, payment processors, or operational analytics tools.

These third parties may process limited data strictly for the purpose of operating our systems. They are contractually required to:

  • Protect your data with industry-standard security.
  • Use it only for the purpose we specify.
  • Never sell or redistribute it.

4. Log Data

When you use our Services, certain technical information may be automatically logged, such as IP address, device type, operating system, request path, and timestamps. We use this data only for:

  • security and fraud detection
  • platform debugging and performance monitoring
  • improving reliability and user experience

5. Cookies and Local Storage

Some Fells Code Services use cookies or browser storage solely for session management or authentication. We do not use tracking cookies or third-party marketing cookies.

You may disable cookies in your browser, but doing so may limit your ability to use some features.

6. Data Retention and Deletion

Fells Code retains personal information only for as long as necessary to provide the Services or comply with legal requirements.

You may request deletion of all stored personal data at any time.For users of Seamless Auth or other products, this includes deletion of all authentication records, user profiles, logs, and associated metadata.

Following a verified request, we delete all associated data from our systems unless retention is required by law.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, network isolation, role-based access controls, and continuous auditing.

While no method of digital storage or transmission is 100% secure, we strive to ensure your data is protected with rigorous safeguards.

8. Links to Other Sites

Our Services may contain links to third-party sites or integrations. These sites are not owned or controlled by Fells Code, and this Privacy Policy does not apply to them. We encourage you to review their privacy policies.

9. Children's Privacy

Fells Code does not knowingly collect or store information from individuals under the age of 13. If you believe that a minor has submitted personal data to us, please contact us so we may remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect improvements to our products or legal requirements. When we do, we will update the “Last Updated” date above. Significant changes will be communicated as required by law.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact our Privacy Team at:

Email: privacy-division@fellscode.com

Address: Fells Code, LLC — Baltimore, MD